IT MAINTENANCE & SERVICES
As an IT manager today, you’re continually forced to do more with less. You need to respond to your employees’ demands for flexibility and mobility, ensure a high level of security, and ensure your overall IT infrastructure is scalable and cost-effective. Managing IT environment and setup – and responding to ongoing demands from all corners – can be complex and time-consuming. All of this can leave you bogged-down with administrative duties, like onboarding new users and providing day-to-day fixes, rather than focusing on the ‘big picture’ of your organization’s IT.
It’s for this reason that Panca Putra offers our IT Maintenance Service. By taking care of your day-to-day user and technical support, security, data backup, and recovery, we can provide you with the reliability and stability you need.
Service Desk and End-User Support
As soon as your people experience an issue, they can simply lodge a ticket with our Service Desk. Operational every day of the year, our service desk is staffed by experienced professionals with a focus on resolving the issue quickly and easily. The service desk team is available on phone, email and via the ticketing portal.
We can also streamline your IT management – providing readily available technical support to ensure the optimal management of hardware devices and client management systems, whether they are onsite or remote. We always assign the very best technical resources to resolve any issues, fast.
User Account and Profile Management
Setting up, maintaining and disabling user profiles can also be another laborious and time-consuming aspect of IT management. When you choose our IT Maintenance Services, we can take care of this aspect on your behalf – ensuring you can get new users up and running quickly, and respond quickly when a staff member leaves the organization.
Ensuring the security of your infrastructure is one of our key priorities. We ensure an optimal level of protection by providing vulnerability scanning and reporting and deploying critical patches to managed applications, operating systems, and hardware.